Report from October 2002 about work, resistance and the possibilities for struggle in a Milan call centre.
At the beginning everything looks really nice when you enter Fiat's call centre in Milan. Lots of space, multi-coloured cubicle walls and little flags, lots of young people sitting in front of large monitors, wandering around or relaxing and smoking in the corner by the vending machines. They speak all kinds of languages: Italian, French, German, Spanish, Dutch, Polish...